Yes, shopping at alaskaguide.com is safe. Every credit card purchase you make at alaskaguide.com is
backed by the alaskaguide.com Safe Shopping Guarantee.
Why is alaskaguide.com so safe?
- Safety in Numbers: When you shop at Alaska Guide (www.alaskaguide.com) by Arctic Originals, Inc. 2023 Arlington Drive Anchorage, Alaska 99517, you'll be one of hundreds of thousands of customers who have shopped with us safe and secure. We have been in business since 1973 providing our customers with excellence in customer service and products. Alaska Guide brings to you a full line of fine handmade Alaskan gifts. We are listed with Dunn & Bradstreet and the Better Business Bureau. A copy of our Business license information is available upon request.
- Safe Technology: Our secure server software (SSL) is the industry standard and among the
best software available today for secure commerce transactions. It encrypts all of your
personal information including credit card number, name, and address, so that it cannot be
read as the information travels over the Internet. Your credit card number is split up and sent in seperate transmissions so no one transmittal carries your credit card in whole.
Still don't want to use your credit card on the internet?
No problem. There are three ways you can order from us without having to enter your credit card number on the Web:
- Calling or faxing in your card number to FAX:907-279-9096 or VOICE: 888-254-8433
Fill out our order form online and enter just the last five digits and the expiration date of your credit card. Once you have fully submitted your order, you will be prompted with a phone number that you can use to call or fax in the rest of your card number. Even if you can't use our secure server, this option is easy and fully protects the security of your credit card.
- Paying by check or postal money order
You can select "pay by check" on the order form, and send us a personal check or money order in U.S. dollars for the amount of your order. Office 888-254-8433 | FAX 907-279-9096
Make Checks Payable To: Arctic Originals, Inc. , address to 2023 Arlington Drive Anchorage, Alaska 99517. PLEASE NOTE that currently we are only able to accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check. Paying by check does slow down your order somewhat, as we don't order your items until your check is received, and we don't ship the items to you until your funds clear. If you are in the United States, paying by personal check typically delays your order about seven to ten days.
Availability: What Does It Mean?
Availability information for each item in our catalog is listed on
that item's Detail page. This availability estimate refers to the
amount of time it will take us to acquire the item once you place your
order; it does not take into consideration the amount of time
it will take your order to reach you once we ship it. Shipping time is
dependent upon the shipping method you choose. Here is the equation
you should use to determine when you will receive your order:
(Availability) + (Shipping Time) = Total
Delivery Time
Please also note that listed availability may not be applicable for
multiple copies of an item. If you would like to know about the
availability of multiple copies, please feel free to contact us at orders@alaskaguide.com.
Substitution of products
alaskaguide.com by Arctic Originals, Inc. reserves the right to substitute an item offered for sale at www.alaskaguide.com with a like product of equal or greater value and quality. In our efforts to speed your order to you to maintain our best shipping times and quality of service and products delivered. Thus certain products may not be immediately available, we will substitute that item with like or better products as needed to expedite your order.
When We Charge Your Credit Card
Your credit card is processed when orders are processed and shipped. If
you've paid by check, your order will be processed upon bank payment of your check.
If you paid by check and we owe you a full or partial refund, we will
send a refund check for the correct amount.
Confirming Price and Availability
Despite our best efforts, a small number of the more than
one thousand items in our catalog are mispriced. Rest assured,
however, that we verify prices as part of our shipping procedure.
- If an item's correct price is lower than our stated price, we
charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we
contact you for instructions before shipping.
After we have received your order, we will also inform you by
e-mail if any items in your order prove to be unavailable.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order
or as a confirmation of an offer to sell. Alaskaguide.com reserves the right, without prior
notification, to limit the order quantity on any item, on both an order and time basis
(example: quantity limit 10, total per month 10). In order to protect the interests of our
customers all orders placed for over $5,000 must obtain pre-approval with an acceptable
method of payment, as established by our Commercial Department. Additional verification
of information may be required prior to the acceptance of any order.
Please contact our
Commercial department at Alaska Guide by Phone 1-888-254-8433 or Fax: 603-619-0474 .
UPS Shipping standards
Our base shipping is USPS (FOB) from Anchorage, Alaska. USPS offers a cost effective and effecient solution to meet your shipping needs. alaskaguide.com ships all orders daily (monday - friday) from our warehouses. We ship via USPS Priority, delivery time is approximately 2-8 business days depending on where you live. Orders are processed and mailed same day if received prior to 12PM PST, otherwise orders are sent the following business day. If your order is placed after 12PM PST on Friday, your order will be processed and shipped the next business day, Monday (except holidays). All shipping and handling costs are priced as approximate. If the shipping and handling results in additional charges other than those provided to you at the time of your checkout and payment on-line, we will notify you by phone or e-mail prior to shipping your order for authorization of this additional fee. If shipping is less than expected we will automatically adjust your bill accordingly (yes this happens on ocasion, and we do credit you!).
Please note that USPS does not ship ground service outside of Alaska or outside the contiguous 48 continental United States. Rates are based on weight, box size, and method of shipping, we ship USPS Priority to all locations outside Alaska unless otherwise specified and agreed upon by buyer. All Free Shipping applies only to addresses within Alaska and the Contiguous 48 Continental USA , all other locations require special handling charges for which you must contact us for shipping/handling rates.
Exact Address Requirments & Service Handling Fees
We charge a $5.75 fee for non-exact address matches, address corrections and re-direct services. Please check the mailing address carefully when filling out the mail to portion of the order, this will help speed your purchase to you and avoid delays in delivery and service fees. alaskaguide.com by Arctic Originals, Inc. will reserve the right to pass any and all fees onto the consumer where the carrier charges a wrong address or re-delivery service charge, with the following exceptions:
- alaskaguide.com shipping and receiving department was in error when addressing your package.
- Prior arrangement was made by the consumer with alaskaguide.com for re-delivery service and fees were waved.
Arctic Originals, Inc. is not responsible for Foreign Taxation and Customs fees charged by foreign countries. Buyer and recepient are responsible for all fees charged by foreign governments. Buyer and recepient of goods purchased in the United States and sent to a foreign country are subject to taxation by that country, it is advised that buyer and recpient review laws and policies of foreign countries before placing orders that are shipped outside the United States. Please note, orders sent to US holdings and territories are subject to local government, import tax and customs fees. Questions, email us: Customs & Foreign Taxes
alaskaguide.com by Arctic Originals, Inc. does not offer any guarantee beyond what is offered by the shipping agent. You may track your order on-line with us by clicking on "ups.com Track your order"We provide UPS, DHL, FedEx or USPS tracking numbers when available and requested by the customer. Tracking numbers are provided to us by the shipping agent, we are not responsible for the accuracy of the information provided by the shipping agent. Tracking data is for tracking purposes and is only an estimate of delivery times, not a guarantee of delivery date or time.
alaskaguide.com is not responsible for lost, delayed, or damaged items during shipment.
Each shipment is insured against said loss or damage for which the recepient of the shipment must make application to the appropriate shipping agent to receive renumerification for said losses. We will be happy to assist you with this process should you require such assistance. Delays beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of customs or similar authorities, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phoneomena, and natural disasters. You will be notified of such occurances which may delay shipment or arrival of your package(s), we will do everything possible to gain delivery of your package(s). Ordering with alaskaguide.com by Arctic Originals constitutes your agreement and understanding of these policies as so stated herin, if you do not agree or do not understand please e-mail us at shipping@AlaskaGuide.com
Because of health and safety concerns, we cannot accept returns on any washable or reusable products. We can not accept returns of any products not purchased here at www.Alaskaguide.com For any perishable product returns, we can only accept unopened cases for returns. All returned item shipping costs are the responsibility of the buyer. In addition to return mailing costs the buyer will be charged a 20% restocking fee on all returns, unless we are in error, or the item returned is exchanged for same (or higher) priced item found on Alaska Guide's on-line store. In the rare event of a manufacture defect we will at the discretion of Alaskaguide.com and Arctic Originals, Inc. send out a new replacement item(s) or call back your item for a full refund or replacement, shipping charges are paid by Alaskaguide.com. Please e-mail us for a Return Merchandise Authorization (RMA) Number, do not send the item back until we contact you with the RMA Number. E-mail Alaskaguide.com for questions or a Return Authorization Number
Our returns policy is simple. Within 30 days of receipt of your order,
you may return:
Our returns center cannot process exchanges. If the item is a
gift, we can issue a check refund to the gift recipient at the same
address to which the order was shipped. Including the e-mail address or name of the person who gave the gift will help to expedite the process.
If the item is not a gift, we will notify you via e-mail of your
refund once we have received and processed the returned item. Please
note that we can refund shipping costs only if the return is a result
of our error.
Please write the reason for your return on the back of your packing
slip. Enclose the slip in the carton, wrap the package securely, and
send it to the address listed on the top of your packing slip.
If you do not have your packing slip, please indicate the order
number on a separate piece of paper and send the package to the
following address:
For your protection, please use UPS or Insured Parcel Post for shipment. Alaskaguide.com is not responsible for lost or stolen items not received to our Returns Deptartment.
Secure On-line Check payment, is accepted here. Save time and shop in our secure on-line check system. Not a Pay Pal member, where shopping is accepted by millions of on-line site worldwide? press here and join the world in safe, secure shopping on-line at 
Real Person: Call us at 888-254-8433 Hours: 9:00AM - 6:00PM Sunday-Friday Pacific time.
907-279-9096
Alaska Guide Questions, E-mail us.